ITIL is the most widely accepted approach to IT services management in the world. Managing the complexities of Information Technology is critical to an organization’s success. Understanding IT service lifecycles, following best practices, and understanding how to reap the benefits of a solid IT strategy are critical to the IT investments made by organizations.
- ITIL Foundations:
ITIL Foundation is the entry-level certification, providing a general awareness of the key elements, terminology, and concepts of ITIL. Also, this module covers the links between lifecycle stages, the processes used, and their contribution to service management practices.