Managing the complexities of Information Technology is critical to an organization’s success. Understanding IT service lifecycles, following best practices, and understanding how to reap the benefits of a solid IT strategy are critical to the IT investments made by organizations.
- ITIL® Foundations:
ITIL Foundation is the entry-level certification, providing a general awareness of the key elements, terminology, and concepts of ITIL. Also, this module covers the links between lifecycle stages, the processes used, and their contribution to service management practices.
- ITIL Practitioner:
This module has been developed with the aim to help organizations and individuals increase the value they obtain from ITIL through practical guidance to adopt and adapt the framework to support the business.
- ITIL Intermediate:
ITIL Intermediate certifications consist of multiple modules, each with different focuses and paths that can be selected. Take a few, or as many, intermediate qualifications as required to suit needs. Above all, the ITIL Intermediate level courses are the most helpful parts of the helpful framework in helping organizations implement and see results from ITIL.