Managing the complexities of Information Technology is critical to an organization’s success. Understanding IT service lifecycles, following best practices, and understanding how to reap the benefits of a solid IT strategy are critical to the IT investments made by organizations.

• ITIL® Foundations:
  ITIL Foundation is the entry-level certification, providing a general awareness of the key elements, terminology, and concepts of ITIL. Also, this module covers the links between lifecycle stages, the processes used, and their contribution to service management practices.
• ITIL Practitioner:
  This module has been developed with the aim to help organizations and individuals increase the value they obtain from ITIL through practical guidance to adopt and adapt the framework to support the business.
• ITIL Intermediate:
  ITIL Intermediate certifications consist of multiple modules, each with different focuses and paths that can be selected. Take a few, or as many, intermediate qualifications as required to suit needs. Above all, the ITIL Intermediate level courses are the most helpful parts of the helpful framework in helping organizations implement and see results from ITIL.

As a result, using these products effectively is a critical piece of everyone’s work-related skills. If you are not certain which level of course to attend, please contact us for a free online assessment.

ITIL- Foundation

Implementing and supporting IT services in the workplace can often be a daunting task since all organizations differ in key ways. Whether it’s upgrading from one service to another, improving an existing service, or designing a service from scratch. Business-focused leadership and management are crucial elements of services that your customers will perceive as valuable. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will identify the fundamental concepts of ITIL to help prepare yourself for the Foundation Certification.

If you would like to register for any classes not listed, or would prefer alternate dates, please feel free to contact us for options. We have a large catalogue of courses and flexible dates to provide private or custom training.