Course Duration Method: 1 day (8:30 a.m. – 4:00 p.m.), Instructor-Led Training
Course Overview:
The Problem-Solving Skills course focuses on eliminating corporate problems. Approaches to problem-solving are defined, along with traits of good problem solvers and the company cultures that influence them. The course focuses on the three phases of problem-solving and breaks each phase into steps. Moreover, strategies are provided for individual problem solvers and problem-solving teams.
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Course Objectives:
In this course, you will gain adaptable, specific tools for corporate problem-solving.
You will:
- Identify problem-solving principles and barriers.
- Describe the impact of corporate culture on problem-solving.
- Analyze a problem to approach it effectively.
- Generate potential solutions using creative and logical processes.
- Carry out and evaluate your solution.
- Build problem-solving teams through effective leadership.
Target Audience:
This course is intended for business professionals or managers who would like to learn problem-solving techniques for a corporate environment.
Course Content:
Lesson 1: Problem-Solving Basics
Topic A: Identify Problem-Solving Opportunities
Topic B: Determine a Problem-Solving Approach
Lesson 2: Corporate Problem Solving
Topic A: Develop Traits of Problem Solvers
Topic B: Utilize Problem-Solving Cultures
Topic C: Overview of the Problem-Solving Process
Lesson 3: Identifying and Analyzing Problems
Topic A: Identify the Problem
Topic B: Analyze the Problem
Lesson 4: Committing to a Solution
Topic A: Generate Solution Options
Topic B: Choose the Best Solution
Lesson 5: Solving the Problem
Topic A: Sell Your Solution
Topic B: Implement the Chosen Solution
Topic C: Evaluate the Implemented Solution
Lesson 6: Problem-Solving Teams
Topic A: Build Positive Group Dynamics
Topic B: Lead a Problem-Solving Team
