- This course has passed.
May 27, 2020 @ 8:30 am - 4:00 pm$325
Course Duration, Method: 1 day (8:30 a.m. – 4:00 p.m.), Instructor-Led Training
An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.Read More
In this course, you will identify the sources of conflict and how to manage conflict effectively.
- Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict.
- Analyze conflict by assessing the situation and identifying the source of the conflict.
- Utilize effective communication techniques to manage conflict in a proactive manner.
- Resolve conflict by evaluating approaches and determining and implementing an action plan with the best solution.
This course is intended for any business professional who encounters conflict in the workplace.
Lesson 1: Recognizing the Impact of Conflict
Topic A: Identify Your Personal Reaction to Conflict
Topic B: Develop a Healthy Attitude Toward Conflict
Lesson 2: Analyzing Conflict
Topic A: Assess the Situation
Topic B: Identify the Source of the Conflict
Lesson 3: Dealing with Conflict
Topic A: Listen Actively
Topic B: Communicate Effectively
Topic C: Respond to Negative Tactics
Topic D: Avoid Conflict Escalation
Lesson 4: Resolving Conflict
Topic A: Evaluate Approaches to Conflict Resolution
Topic B: Determine the Best Solution
Topic C: Implement an Action Plan