This workshop is designed to help you overcome many of the leadership pitfalls you will encounter when transitioning to leading others, whether you are a Team Leader, a Project Manager, or an Executive. Leaders represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and executive team. Although you usually have more technical experience than the employees you lead, you may not have had a lot of leadership experience. This course will give you the skills that you need to be successful. Dealing with the many problems a Leader encounters is not easy, but it does not have to lead to discouragement. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It is about being a guide, offering wisdom and advice when it is needed. Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.
Course objectives:
This course is intended for those who are new to leading others and/or established leaders who wish to brush up on best practices. This workshop will help teach participants about:
- Define Leadership.
- Learn ways to prioritize, plan, and manage your time.
- Identify your primary leadership style.
- Develop some flexibility to use other leadership styles.
- Determine ways you can meet the needs of employees and co-workers through communication and coaching.
- Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.
- Clarify roles and responsibilities of the new job.
- Adjust to the new role with confidence and an assurance you can handle the position.
- Develop skills in listening, asking questions, resolving conflict, and giving feedback to employees.
- Develop a technique for giving employees clear instructions.
- Identify techniques to deal with employee challenges.
- Learn how coaching can be used to develop a team.
Course Content:
Lesson 1: Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
Lesson 2: Pre-Assignment Review
To begin the course, participants will review their pre-assignment, which asked them to consider where they currently are as a leader and where they want to go.
Lesson 3: Define Leadership
To develop yourself as a leader, you first need to understand the characteristics effective leaders have, what roles they fill, and what tasks or functions they perform. What defines a leader, and what do leaders do?.
Lesson 4: What’s Your Type? How About Mine?
In this session, participants will complete a self-assessment to help them identify their leadership style.
Lesson 5: Introversion/Extroversion
Participants will complete a questionnaire to help determine whether they are an introvert or an extrovert.
Lesson 6: Understanding Leadership
This session will explore several different leadership models, including Situational Leadership II® and servant leadership. Performance management will also be covered.
Lesson 7: Managing Your Time and Your Energy
In this session, participants will learn how to get organized, set goals, and manage their time.
Lesson 8: The Commitment Curve
Onboarding and orientation will be discussed, and participants will learn about the commitment curve and how to use it to build employee engagement.
Lesson 9: Employee Development Models
This session will give participants a model for effective coaching. “You” and “I” messages will also be discussed, along with the consequences and benefits matrix.
Lesson 10: Dealing with Conflict and Difficult Issues
In this session, participants will learn seven techniques for resolving conflict.
Lesson 11: Making the Transition from Employee to Leader
Participants will discuss how their role will change when they become a Leader. They will also work on developing solutions to common concerns of new Leaders, such as, “How do I make sure employees recognize my role and respect my position as a Leader”.
Lesson 12: What Successful Leaders Do
The course will wrap up with a look at practices of successful leaders and organizations.
Lesson 13: Responsibilities of a Leader
During this session, participants will explore their three main areas of responsibility.
Lesson 14: Setting Goals
This session will help participants set some SMART goals to help them succeed.
Lesson 15: Planning for Success
Next, participants will discuss the value of short- and long-range planning & learn how to organize resources to make sure plans hit their targets or goals..
Lesson 16: Giving Feedback
Giving feedback is one of the most important skills for a Leader, yet it can be the trickiest and most difficult management task. This session will help participants master this invaluable skill..
Lesson 17: Giving Instructions
This session will give participants five keys to giving good instructions.
Lesson 18: Ask for What You Want
Next, participants will learn some ways to ask for what they want, whether it is more staff, better resources, or a pay raise.
Lesson 19: Orders, Requests, and Suggestions
During this session, participants will learn about these three specific types of instructions.
Lesson 20: Managing Conflict
Unfortunately, Leaders are often called in to mediate conflicts. Participants will learn two different processes for managing conflict.
Lesson 21: Defining Coaching and Mentoring
What does coaching and mentoring mean? Participants will also learn the coaching formula and key skill areas.
Lesson 22: Interpersonal Communication Skills
Communicating well is a key aspect of successful coaching. During this session, participants will explore different communication skills, including questioning techniques, probing tools, and listening skills.
Workshop Wrap-Up
At the end of the day, participants will have an opportunity to ask questions.
