Cross Cultural Communications
June 30 @ 8:30 am - 4:00 pmFree
Course Duration, Method: 1 day (8:30 a.m. – 4:00 p.m.), Instructor-Led Training
This instructor led training course teaches students the basics of cross-cultural business communication. Students learn about how cultural differences affect speech, nonverbal and
written communication. Students learn how to identify cross-cultural barriers, work with interpreters and translators, organize and participate in cross-cultural meetings, and handle
negotiations and problem solving in cross-cultural meetings. Students also learn about building relationships as well as teams across cultures.
Upon successful completion of this course, you will learn about the values of a culture and the significance of cross-cultural communication in the workplace.
- Understand the basics of workplace culture.
- Learn the differences in communication.
- Get insights on communicating across cultures.
- Learn how to overcome communication barriers.
- Understand cross-cultural business situations.
- Be able to address cross-cultural issues.
Unit 1: Workplace culture
Topic A: Basics of culture
Topic B: Cultural differences
Unit 2: Differences in communication
Topic A: Verbal communication
Topic B: Nonverbal and written communication
Unit 3: Communicating across cultures
Topic A: Building relationships
Topic B: Listening and responding
Unit 4: Overcoming communication barriers
Topic A: Cross-cultural communication barriers
Topic B: Avoiding barriers
Topic C: Interpreters
Unit 5: Cross-cultural business situations
Topic A: Cross-cultural meetings
Topic B: Negotiating and problem solving
Unit 6: Addressing cross-cultural issues
Topic A: Communicating with co-workers
Topic B: Writing cross-culturally
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