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Critical Elements of Customer Service

August 15 @ 8:30 am - August 16 @ 4:00 pm

$599

Course Duration, Method: 2 days (8:30 a.m. – 4:00 p.m.), Instructor Led Training 

Course Overview: 

In this two-day workshop, learners will understand how to take care of customers’ needs by providing professional and good quality service and assistance before, during and after customers’ requirements are met. Topics in this workshop include understanding what customer service is and who customers are, how to communicate with and meet expectations of customers, problem-solving techniques and process, telephone handling techniques, and dealing with difficult situations. 

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Details

Start:
August 15 @ 8:30 am
End:
August 16 @ 4:00 pm
Cost:
$599
Courses Category:
Courses Tags:
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Location

Broadview Academy
950-167 Lombard Ave.
Winnipeg, MB R3B 0V3 Canada
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Phone:
204-984-9892

Instructor

Tina Strong

Tickets

Tickets are not available as this course has passed.