Course Duration, Method: 2 days (8:30 a.m. – 4:00 p.m.), Instructor-Led Training
Course Overview:
This two-day workshop is designed to help you improve your interactions with other people in your workplace or at home. The workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Consequently, participants also learn more about the elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on how to better manage ourselves for a professional image.
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Course Objectives:
This two-day workshop will help participants how to:
- Identify common communication problems that may be holding them back
- Develop skills in asking questions
- Identify what their non-verbal messages are telling others
- Develop skills in listening actively and empathetically
- Enhance their ability to handle difficult situations
- Deal with situations assertively
Course Content:
The Ten Commandments of Positive Relationships
During this session, participants will explore ten ways to build positive relationships, including using uplifting messages.
Self-Awareness
Knowing your fears can help you address them. Participants will complete a self-confidence assessment and then the group will discuss fears and solutions.
Communication
During this session, participants will identify their strengths and weaknesses through a personal exercise and a role-play.
Communication Barriers
After a large group case study, participants will work in small groups to discuss barriers to communication. Participants will also complete a short exercise to illustrate how these barriers apply to everyday life.
Asking Questions
This session will examine questioning skills (including open questions, closed questions, and probing) through a lecture and a pairs exercise.
Listening Skills
Participants will work on their listening skills by participating in two quizzes and a role play.
Remembering Names
To start the second day, participants will complete a list of the names of other participants. Then, the trainer can segue into a discussion on tips for remembering names.
Body Language
To begin this session, the trainer will talk about the idea of body language in a lecture. Then, participants will complete a small group exercise and a large group exercise to explore the concept further.
Johari Windows
The Johari Window is a way of looking at our self-awareness and our ability to ask feedback of others. We will look at the Johari Window in detail during this session.
Self-Image
During this session, we will look at the things people determine from your appearance. Participants will explore this idea further using the pictures gathered from the pre-assignment. The session will conclude with a self-evaluation exercise.
Frame of Reference
This session will explore our frame of reference and the assumptions that we make through a lecture, large group exercise, and group discussion.
Five Approaches to Relationships
We will begin this topic with a short lecture. Then, participants will explore a particular approach of their choice in a small group. Next, each group will report their findings.
Assertiveness
How we see ourselves has an impact on how we interact with others. Through lecture, case studies, and discussion, this session will investigate ways that participants can improve their self-image and thereby deal with difficult situations assertively and positively.
Workshop Wrap-Up
Finally, students will have an opportunity to ask questions and fill out an action plan.
